Terms & Conditions
Our company is based on the belief that our customers' needs are of the utmost importance and we are committed to meeting those needs. As a result, a high percentage of our business is from repeat customers and referrals.
All cats are accepted at the owners risk. Proof of valid inoculation must be shown on arrival. If you need advice please ask.
All cats over 8 months old must be neutered.
It is advised that your cat be treated with anti-flea treatment prior to admission - Frontline, Stronghold etc.
Should your cat require medical attention whilst in our care, our vet in Port Ste Foy shall be contacted and, where necessary, treatment administered. The cost of any such treatment, including call out fees shall be reimbursed by you, the owner, to us on sight of a receipt. We will of course endeavour to contact you in the first instance should a problem of this nature arise.
A quality dry cat food - Purina/Ultima - is supplied by us. However, should you prefer your cat to have his/her usual diet whilst staying with us please provide enough to cover the length of stay. We try to keep to the same routine as you have at home regarding feed times.
All litter, trays, bedding, food and water bowls are provided by us and kept clean and fresh at all times. You are, however, welcome to bring your cats own bedding and toys, as something familiar to home helps them settle.
Prospective new customers are encouraged to come and inspect the cattery prior to making a reservation. Please telephone to arrange a mutually convenient visit.
A 30% deposit is required on booking which is refundable up to 14 days prior to the arrival date. Confirmed bookings which are cancelled within 14 days of arrival, and non arrivals, will also incur a charge of 30% of the invoice total. Refunds are NOT given for collecting your cat earlier than planned.
Bookings for Christmas/New Year will only be accepted on payment of a 50% deposit refundable provided the booked accommodation is re-let.
The balance of all invoices can be paid either on arrival or departure. Payment is by cheque or cash - we do not accept debit/credit cards.
We povide a clean, secure, healthy and most of all a happy and restful place for your cat to stay whilst you are away.
We would welcome the opportunity to earn your trust and deliver you the best service in the industry.
Siret no 52434859800015